Fees include the call-out plus the first 1hr service and are non-refundable after the tech made the visit.
Surcharge applies based on the distance.
We are fully mobile and our techs visit you onsite (location provided by you during the booking) or provide remote support when especially requested as “remote support”.
Same day booking will be attracting an additional 20%.
The promotional 10% discount on weekdays won’t apply unless there is a free/unpaid parking at your address.
Booking made within 48 hour time frame, will attract a 50% cancellation fee when cancelled. Booking made within a 24 hour time frame will attract a 100% cancellation fee when cancelled.
For refunds for a cancelled service, appointment or order - while they are issued almost immediately, most refunds arrive within 10-15 business days. Furthermore, for some payment methods, this might take longer. We'll send you an email once the refund has been confirmed from our end.
Promotional discount codes are only valid once per customer and can only be applied to initial booking fee only.
We will prioritize your appointment time, but during peak days, please note that we may reach out to you to make changes to the schedule. One of our back office team members will contact you if needed.